Staying open to serve essential public projects and the self-employed trades in our local communities.
Local volunteer organisations are rising to the challenge – their resources pooled at Sid Valley HELP:
But these are mostly there to help local families and individuals, and not businesses.
We can actively help local businesses by using their services:
And there are businesses which are there specifically to help other local businesses:
27 MARCH CUSTOMER SERVICE UPDATE
In order to continue to support essential public service projects and maintenance, and the livelihoods of those self-employed trades who rely on us to be able to stay in work as encouraged by current government guidelines, we have taken the decision to close Bradfords to retail customers for the time being.
We will now only serve those who already have trade accounts with us, and those who are supporting essential public services. That service remains available as deliveries, or via our click or phone and collect service that we started earlier this week.
If you are a retail customer, please don’t turn up unannounced at our branches or try to place orders over the phone. It is essential that we can focus on using the capacity we have for those who need us most.
For anyone with an outstanding retail order this will be fulfilled.
Thank you for understanding in these unprecedented circumstances.
3 APRIL Service Update
From Monday 6 April, our collection slots will be from 8am to 4pm. This is to give our teams more time to ensure that we maintain the highest possible standards of prevention measures to combat the spread of Covid-19 in our branches. Our system is still in place to only admit those with pre-booked collection slots onto our sites at the allotted slot time. Please DO NOT turn up at the branch without prior arrangement. Thank you for your continued co-operation and we hope this doesn’t cause inconvenience
16 APRIL Service Update
We’ve been heads down for the past week ensuring that we can serve our customers. Thanks for supporting us.
Our service remains as per our last update. Please note that we have received significant volumes of applications for new accounts. We are processing them as fast as we can so please be patient: we will get to you and look forward to being able to offer you the usual high standard of Bradfords customer service, great prices and quality products as soon as possible.
Meanwhile, a reminder that we are running a strict social distancing policy both in our branches and out at customer sites whilst on delivery. We politely request that you respect these: this is the best method of preventing the spread of the virus and what allows us to stay open to serve essential public projects and the trades in our local communities..